Philadelphia Insurance reports its operations have been restored following a network outage.
“We have resumed regular operations, though we continue to address minor technical issues as they arise,” the company stated in an update on its handling of a network outage that began June 9.
Philadelphia Insurance disconnected its systems to contain the threat from suspicious activity it detected on June 9. Phone, email, and online applications were affected by the outage.
Philadelphia said that “contrary to media reports, no systems were encrypted, and this was not a ransomware event.”
If it determines that customer data was accessed, Philadelphia said it will advise those whose information was involved.
The insurer thanked its customers, agents, and brokers for their continued support following the temporary network outage. “We fully understand how much you, our customers and trusted partners, rely on our company, and we take that responsibility very seriously,” the announcement said.
Philadelphia Insurance Companies offers commercial property/casualty and professional liability coverages. The company is a member of Tokio Marine Group.
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Meanwhile Erie Insurance reported that it has made progress in reconnecting several business systems and applications as it continues to recover from its network outage.
The insurer said the network and system outage it initiated on June 7 helped contain a threat. According to the insurer, “there is no evidence of ransomware and no indication of ongoing threat actor activity.”
Erie has also not acknowledged any data breach but said it is “working diligently to identify what, if any, data may have been affected.” The investigation of what it is calling a “security incident” is ongoing.
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